Frequently Asked Questions

We recommend booking as early as possible, particularly for weekend dates and during peak event seasons (November-December, March-April). Many clients secure their entertainment 2-4 months in advance, though we can often accommodate shorter timelines depending on availability. Last-minute bookings are sometimes possible—contact us and we'll do our best to accommodate your schedule.

We provide entertainment services across all major Australian cities and their surrounding regions. This includes Sydney, Melbourne, Brisbane, Gold Coast, Perth, Adelaide, and the areas they serve. For regional events or locations outside major cities, please contact us to discuss feasibility and any additional travel considerations.

Absolutely. Our packages (Classic, Signature, Grand) are designed as starting points for conversation. We customise entertainment to match your guest count, venue characteristics, event timing, and entertainment preferences. Whether you need something smaller than our Classic package, larger than Grand, or simply different in character, we'll design a solution that fits your vision and budget.

Our comprehensive setup includes professional entertainment tables, quality equipment (cards, chips, dice, wheels as appropriate to your selections), trained professional hosts, and all elements necessary for operation. We arrive early to configure the space according to your venue layout, ensure everything is tested and presented impeccably before guests arrive, and manage all entertainment aspects throughout your event.

Our standard packages include 3-5 hours of entertainment, though we can customise duration to match your event schedule. Most clients find 3-4 hours ideal for evening events—enough time for guests to engage without feeling rushed. We can extend hours or provide split scheduling (for example, during cocktail hour then again after dinner) to suit your event flow.

Yes, we regularly provide entertainment for outdoor events, including rooftop functions, garden parties, and waterfront celebrations. Weather considerations are important—we require shelter or cover for equipment, and lighting for evening events. During planning, we'll discuss weather contingency plans and ensure your venue can accommodate the entertainment safely and comfortably.

Space requirements vary depending on your entertainment selection. As a general guide, each entertainment table requires approximately 3x4 metres including space for guests and host circulation. We're experienced at working within varied venue constraints and can configure setups to maximise available space efficiently. During consultation, we'll discuss your specific venue and recommend the optimal configuration.

Inclusivity is central to our approach. Our hosts are trained to welcome guests of all experience levels, provide clear explanations for newcomers, and create comfortable environments where no one feels out of their depth. We design entertainment to be accessible regardless of prior familiarity, ensuring everyone can participate at their own comfort level.

The process begins with an enquiry through our contact form or direct communication. We'll discuss your requirements, recommend options, and provide a detailed proposal. Once you're ready to proceed, we require a deposit to secure your date, with the balance due prior to your event. We provide clear contracts outlining all deliverables, timing, and terms to ensure everything is transparent and agreed upon in advance.

We pride ourselves on seamless integration with your event team. We coordinate with venues regarding setup timing, access, and space configuration. We work around other entertainment, speeches, dining service, and event flow. Our professional hosts understand that entertainment is one element of a broader event experience and adjust their approach to complement rather than compete with other elements.

We understand that circumstances change. Cancellation and rescheduling policies are outlined in our contract, which we review thoroughly during booking. Generally, cancellations made well in advance allow for partial refund of deposits, while late cancellations may forfeit the deposit. Rescheduling is often possible depending on date availability, and we work with clients to find alternative dates when needed.

Yes, we regularly provide entertainment for weddings, engagement parties, and other formal celebrations. Our refined presentation is well-suited to elegant occasions, and we understand the importance of timing and flow within wedding schedules. We can coordinate with your wedding planner or venue to integrate entertainment seamlessly with speeches, dining, and other traditional elements.